Q: How quickly do orders ship?

A: Orders placed before 2 PM EST ship the same day! Orders placed after 2 PM or on weekends ship the next business day. We know concert deadlines are real, so we move fast.

Q: What are your shipping options and costs?

A:

Shipping can vary depending on package weight, destination, and speed. However, below is an example of costs for domestic shipments within the USA. Typically, the costs are much less and the delivery times are faster; however, below is a rough estimate:

• Standard Shipping: $8.95 (3-7 business days)
• Express Shipping: $15.95 (1-3 business days)
• Concert Rush: $24.95 (Next day delivery)
• Free Shipping: Orders over $75 qualify for free standard shipping

Q: I have a concert this weekend - can you help?

A: Absolutely! Choose our Concert Rush shipping for next-day delivery. We totally get last-minute ticket purchases and spontaneous show decisions. Order by 2 PM EST and we'll get it to you next day.

Q: Do you ship internationally?

A: Yes! We ship to 50+ countries. Duties and taxes are calculated at checkout, and you're responsible for any additional customs fees. International orders have the same 14-day return policy for apparel.

Q: Can I track my order?

A: Yes! You'll receive a tracking number via email as soon as your order ships. You can also check your order status anytime by logging into your account.

Q: What if my package gets lost or damaged in shipping?

A: We've got you covered until delivery confirmation. If your package is lost or damaged during shipping, contact us within 5 days of the expected delivery date and we'll replace it at no cost to you.

Q: What's your return policy?

A: You have 14 days from the date of your order or 10 days from the date of delivery to return an item in new condition with tags. All jewelry sales are final for health and safety reasons (except for manufacturing defects).

Q: Why only 14 days?

A: As event-focused merchandise, we designed our policy for the unique nature of concert apparel. 14 days gives you time to try items on and exchange before your show, while preventing rental-style behavior that drives up costs for everyone.

Q: Can I return jewelry like earrings?

A: No, all jewelry sales are final for health and safety reasons. This is industry standard for hygiene protection. The only exception is manufacturing defects reported within 14 days - we'll replace defective jewelry.

Q: What condition do items need to be in for returns?

A: Items must be unworn, unwashed, and have original tags attached. No odors, stains, or signs of wear. We inspect all returns, and items not meeting these criteria will be returned to you.

Q: How do I start a return?

A: Log into your account, go to order history, and request return authorization within 10 days of delivery. You'll get a prepaid return label (US orders) and must ship items back within 48 hours.

Q: How long do refunds take?

A: Refunds are processed within 3-5 business days of us receiving your return and will appear on your original payment method within 5-7 additional business days.

Q: Why can't I return jewelry?

A: For health and safety reasons, all jewelry (especially earrings) sales are final. This industry standard protects all customers by ensuring everyone receives brand new, untouched jewelry.

Q: What if my jewelry is defective?

A: Manufacturing defects in jewelry will be replaced within 14 days of delivery. This includes broken clasps, missing stones, incorrect plating, or tarnishing upon arrival. Contact us immediately with photos.

Q: How should I care for my jewelry?

A: Follow the care instructions included with your order. Store jewelry properly, avoid moisture, and remove before swimming, showering, or exercising. Normal wear and tarnishing after use isn't covered.

Q: Do you offer jewelry sizing help?

A: Yes! Since jewelry sales are final, we provide detailed size guides and are happy to help with measurements before you order. Contact us with questions.

Q: Are your designs really exclusive?

A: Yes! You won't find our designs on Amazon, other retailers, or anywhere else. We create limited quantities of unique concert and festival apparel that you can only get from Tour Ready Trends.

Q: Do you restock sold-out items?

A: Some items may be restocked, but many designs are limited edition runs. If something's sold out, join our email list or follow @tourreadytrends on Instagram for restock notifications.

Q: Can I request custom designs or personalization?

A: Custom and personalized items are final sale with no returns. Contact us at orders@tourreadytrends.com to discuss custom options and pricing.

Q: How often do you release new designs?

A: We regularly release new collections timed with tour announcements, festivals, and music events. Follow us on Instagram @tourreadytrends to see new drops first!

You can reach us via our contact page or as follows:

• Email: orders@tourreadytrends.com
• Instagram: @tourreadytrends (DMs monitored daily)
• Hours: Monday-Friday, 9 AM - 6 PM EST

Q: Do you have phone support?

A: We primarily handle support through email and Instagram DM for the fastest, most detailed help. This lets us reference your order history and provide written confirmation of any solutions.

Q: I need help urgently before a concert!

A: DM us @tourreadytrends on Instagram with "CONCERT EMERGENCY" and your show date - we'll prioritize urgent requests for upcoming events.

Q: What payment methods do you accept?

A: We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Google Pay, and Shop Pay.

Q: Is my payment information secure?

A: Absolutely! We use industry-standard SSL encryption and never store your payment information. All transactions are processed through secure payment gateways.

Q: Do I need to create an account to order?

A: You can check out as a guest, but creating an account makes returns/exchanges easier and gives you order tracking access. Plus, you'll get early access to new releases!

Q: Can I change or cancel my order?

A: Contact us immediately at orders@tourreadytrends.com. We can modify or cancel orders that haven't shipped yet. Once shipped, you'll need to use our return process.

POLICIES & RESTRICTIONS

Q: What happens if I return too many items?

A: Accounts with excessive returns (over 40% of purchases) may be flagged for review. We track return patterns to prevent rental-style behavior while protecting legitimate customers.

Q: Can you refuse my return?

A: Yes, if items show signs of wear, are missing tags, smell like perfume/smoke, or don't meet our return criteria. Items not accepted for return will be sent back to you at your expense.

Q: Do you offer price adjustments if items go on sale?

A: No, we don't offer price adjustments on previous purchases. Sale prices are valid while supplies last and can't be applied retroactively.

Q: Do you ship to my country?

A: We ship to 50+ countries. Enter your address at checkout to see if we ship to your location and view shipping costs.

Q: Who pays customs and duties?

A: You're responsible for any customs duties, taxes, or fees imposed by your country. These are calculated at checkout when possible, but additional fees may apply depending on your local customs policies.

Q: Can international customers return items?

A: Yes, apparel can be returned within 14 days, but you pay return shipping costs. Jewelry is still final sale internationally. All refunds are processed in USD.

Don't see your question here? We're here to help!

Email: orders@tourreadytrends.com
Instagram: @tourreadytrends

We typically respond within 24 hours and love helping fellow music fans find the perfect look for their next show! 🤘

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